Your rights and responsibilities

• Receive appropriate and considerate care irrespective of age, gender, race, national origin, religion, sexual orientation, disabilities or mode of payment.
• Receive a clear explanation of your diagnosis and the benefits and risks of each treatment and the expected outcome.
• Give written informed consent before any treatment begins.
• Actively participate in your pain management plan.
• Be free from restraints and seclusion in any form that is not medically required.
• Expect full consideration of privacy and confidentiality.
• Actively participate in decisions regarding medical care or select a representative to act on your behalf.
• Ask questions until any issues regarding your diagnosis and care are understood.
• Refuse treatment to the extent of the law and be informed of the consequences of that refusal.
• Have access to an interpreter if necessary.
• Participate in your own discharge, therapeutic plans and follow-up care.
• Have confidentiality in communication and patient records, unless disclosure is permitted by law or upon your written authorization.
• Review or obtain a copy of a medical report and have the information explained, if needed.
• Receive a detailed financial bill and a satisfactory explanation of how it has been assessed.
• Obtain a second opinion at your own expense.
• Request religious assistance as long as it does not interfere with regular functions of the clinic.
• Express complaints, compliments or suggestions and receive a timely response.

• Respecting all clinic rules and regulations.
• Providing complete and accurate personal and medical information.
• Being considerate towards other patients and all staff.
• Respecting the privacy of other patients and avoiding interference with the treatment of other patients.
• Following the recommendations and prescribed course of treatment advised by the treating doctor.
• Being responsible for the consequences of refusing treatment or not following the doctor's instructions or advice.
• Actively participating in the pain management plan.
• Informing medical staff about any complications that may arise during the course of treatment.
• Avoiding bringing valuable belongings to the clinic. Patients are responsible for their own belongings.
• Being on time for appointments or calling the appointment desk beforehand if an appointment cannot be kept.
• Verbalizing their understanding of discharge instructions.
• Providing the clinic with accurate information concerning your method of payment (e.g., cash, insurance, credit) and your ability to meet the financial obligations including paying any additional expenses not covered by your insurance company or any third-party payer.

Questions, communication or accessibility support

• Tell a team member during your visit.
• Contact the clinic manager or Patient Support team.
• Use the website feedback or contact form.
• Ask for information about the next escalation step if you are not satisfied with the response.