Privacy Policy

1. Our commitment to your privacy

We treat personal and health information with confidentiality and care. We follow local UAE health and data regulations whenever possible.

2. Information we collect

We may collect the following information:

Children's information is usually received with a parent or legal guardian's involvement.

3. How we use your information

We use your information for:

• Booking, confirming and managing appointments
• Maintaining dental and medical records
• Responding through WhatsApp, phone, email and forms
• Care updates and reminders
• Improving service quality and website experience

Written consent is required before using photos or case details as patient stories.

4. How we protect your information

We protect records through controlled access, role-based systems, and internal confidentiality procedures.

5. Sharing of information

We may share data only when needed for care delivery or clinic operations, and only with trusted parties under confidentiality terms.

• Authorized clinical team
• Partner labs/imaging centers
• IT and technical providers under contract
• Authorities when legally requested

We do not sell your personal information.

6. Your rights

You may request access, correction, or limits on use of your records according to local law.

• Access your records
• Correct inaccuracies
• Limit non-medical use
• Withdraw consent for photos or marketing

7. Social media and messaging

• Content you post publicly may be visible according to your privacy settings.
• We do not request sensitive medical details in public comments.
• Clinical follow-ups are preferred in private channels (WhatsApp, phone, in-person visit).

8. Cookies and analytics

Simple website analytics may be used. You can adjust browser settings to block or delete cookies.

9. Updates

Policy wording may be updated from time to time as services or legal requirements change.